The following press announcement was released today:
Carlsbad, CA (March 26, 2020) – SynergEyes, Inc., a leading expert in specialty contact lenses, assures that the company is working to support practitioners’ continued care of their patients during the COVID-19 crisis.
SynergEyes is continuing to manufacture and ship contact lenses to customers and patients. The company has reconfigured manufacturing, shipping processes and staffing in accordance with the guidelines suggested by the CDC to ensure the safety of employees, as well as continued productivity.
With the increased need for reorders and “rainy day” lenses to help tide patients over until they can see practitioners again, SynergEyes is continuing to produce and ship lenses on schedule at this time. Many practitioners are extending prescriptions and requesting an extra pair of lenses to support patients, and SynergEyes is ready to fill these lens orders. Lenses can be shipped to practices, or directly to patients, if preferred. SynergEyes has also implemented extended warranties and reduced shipping rates to support customers during this time.
The entire SynergEyes team, including Regional Account Managers, Inside Account Managers, Customer Care and Technical Consultation Teams will continue to seamlessly support customers virtually. They are all easily accessible and actively assisting customers with the same level of attention, care and concern as always.
Customer Care and Technical Consultation hours are still being maintained as usual: Monday – Friday 6:30 am – 4:30 pm PST. Orders may be placed via phone or email, or through the online RxConnect ordering system. If practitioners would like training on RxConnect, they can reach out to their SynergEyes sales representative for more information.
Customers can visit COVID-19 for further details on how SynergEyes is supporting practitioners as they continue to provide personalized vision to transform patient lives, even during this challenging time.
