Carlsbad, CA (December 18, 2012) – SynergEyes, Inc., manufacturer and marketer of the Duette™ and Duette™ Multifocal contact lenses, is pleased to announce that it has launched a Duette Patient Hotline to answer patients’ questions 24 hours a day, seven days a week. SynergEyes believes this program will ensure that patients have a positive lens wearing experience and successful outcomes.
“Our customers told us that they want prescribing Duette lenses to be easy,” says Orlando Rodrigues, Vice President of Global Marketing and Sales. “We listened to their feedback and created the Duette Patient Hotline as a resource for achieving the highest success rate possible and delighting patients without requiring additional effort on the part of the practice.”
The Duette Patient Hotline is staffed by certified contact lens fitters who are available around the clock. Patients may call the hotline with questions regarding lens insertion, lens removal, lens care, or any other lens-related topic. Their call will be answered immediately or returned within thirty minutes of a voicemail message. The patient’s eye care professional will be notified of any patient contact via e-mail within 24 hours of the call.
“It is our mission to partner with private eye care professionals to give patients the best possible vision while differentiating the practice with a premium contact lens that provides a recurring revenue stream. We believe that the Duette Patient Hotline is a great example of our commitment to that partnership,” says Dr. James Kirchner, Senior Vice President, Clinical and Professional Services at SynergEyes. “We’re truly excited to make this initiative a part of our future direction.”
About SynergEyes
SynergEyes, the leading global contact lens company for the independent eye care professional, manufactures and markets the Duette family of contact lenses for everyday patients seeking to upgrade their vision. Duette lenses give private practitioners a unique way to take patient care to a higher level while differentiating their practice and building a profitable and recurring business. The Duette family includes Duette™ for vision uncompromised and Duette™ Multifocal for patients over 45 seeking great vision from every point of view. SynergEyes also manufactures and markets a line of contact lenses for irregular corneas including ClearKone®, SynergEyes A, KC and PS.
Contact
Christina Kirby
Director of Marketing
ckirby@synergeyes.com
619.922.5376
